Helpdesk

Looking for local, personalised IT service and support? We can help!

Managed IT’s Perth based Helpdesk team provide quality IT support services to organisations throughout Western Australia.

Unlike many providers, our Service Model ensures you receive dedicated technical support which means a more personalised service.

Utilising Managed IT’s professional managed services tools, systems and ITIL frameworks our Service Desk track and manage all service requests and incidents. This ensures the highest standard of service for you. In addition we track and manage all system configurations related to your site which ensures consistency of service outcomes and prevents unnecessary downtime.

Most importantly our focus is supporting you to achieve outcomes. Our job is not done until resolution is achieved saving you time and money that’s why we also manage 3rd party vendors on your behalf.

Our Microsoft Partner certifications ensure rapid escalation and responses times.

  • Locally based
  • Dedicated, personalised support
  • Certified, professional engineers
  • Proactive service and support
  • 24/7 complete Managed solutions
  • 24 x 7 x 365 monitoring
  • Proactive maintenance
  • Most advanced remote support software tools on the market
  • ITIL based service methodology and professional team management
  • Complete 1st through 3rd level expertise backed by engineering specialists
  • Comprehensive ticketing tool with workflows and SLA measurement and management

Call us today to see how we can support your business IT.

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