2.1. Credit customers
All credit orders are accepted by Managed IT subject to satisfactory credit approval of the Customer, which may be withdrawn at any time. Where credit approval has not been granted, or is withdrawn, payment in full for all Products supplied is required on delivery. Where credit has been granted, payment for the Products is to be made in accordance with the customer’s credit approval terms and the Managed IT General Credit Approval Terms. Payment must be made in full without setoff or deduction. Managed IT will investigate any disputed amounts and if resolved in favour of the customer, a credit will be issued to the customer. Not all Products offered by Managed IT are offered on credit terms. Managed IT may decide at its discretion whether to allow orders to be made on credit. Where orders are not allowed on credit terms the customer must pay for the products in accordance with the Cash on Delivery terms in this agreement.
2.2. Cash on Delivery
Customers without credit approval must pay for Products upon delivery of the Products. Hardware is considered delivered upon physical delivery of the hardware to the client. Software is considered delivered upon the physical delivery of software media to the client, or the transfer of software files or installation files to the client’s computer equipment.Managed IT labour services are charged per hour or part thereof at the discretion of Managed IT and considered delivered upon the completion of each hours’ worth of service.
2.3. Partial fulfilment of order
Managed IT reserve the right to require payment for Products delivered even if those Products formed only part of an order on which other Products remain undelivered.
2.4. Delivery Charges
Managed IT reserve the right to charge for delivery of the Products at any time, notwithstanding that it may not have previously done so.
Ownership of the Products does not pass to the Customer until the Customer has discharged all outstanding indebtedness, whether in respect of the Products or otherwise, to Managed IT. Risk in the products will pass on delivery to the customer.
2.6. Deposits and payment in advance
Managed IT may at its discretion require that a partial deposit or full price be paid prior to delivery of Products.
2.7. Project Work
Managed IT require 50% of the total project consulting fee upfront, upon acceptance of fixed fee project quotations/proposals. The 50% upfront fee must be paid prior to commencement of the project. The remaining 50% fee is due and payable at the completion of the project. Products associated with project solutions are required to be paid in full upon acceptance of the project quotation/proposal.
2.8. Minimum call out charge
Managed IT may at its discretion charge a minimum call out charge on all on-site support services which will be the minimum amount payable by the client irrespective of the duration of the service call.
2.9. Early Termination Fee
You will be liable for an Early Termination Fee where you elect to cancel your service or your service is terminated by Managed IT prior to the minimum contract period specified in the SLA (Service Level Agreement) or proposal.
The Early Termination Fee is calculated using the following formula:
Early Termination Fee = (contract Term – completed contract months) x monthly value.
You acknowledge that the Early Termination Fee represents a genuine pre-estimate of the loss Managed IT will suffer and is not a penalty.