Information technology systems are embedded at the core of every project and every aspect of work, from correspondence between parties, timeline constructions to even the community’s first point of access, the website. The numerous interconnected and networked features of IT systems, mean a small problem with one system may have an unforeseen complication with another, resulting in waves of disruption to future workflows. This frustration can be mitigated by proper IT governance and managed IT services to achieve best practices in management. To better comprehend managed IT governance, local governance will be examined initially. Local governments have detailed governance systems that identify employees’ roles, responsibilities and who they report to. The clear demarcation of roles generates efficiency via the streamlining of the workflow and the enhancement of individual decision making supplemented by the local governance policies. It also gives the team members knowledge of whom to turn to if a problem arises and how to resolve them. It creates synergies between employees and increase the net output of the team. Overall, local governance is essential for local governments to meet their commitments to their respective communities. This level of detail and the streamlining of processes such as chain of responsibilities is required in the IT realm to ensure the same level of efficiency is achieved as local governance provides. The core aspects of governance; responsibility, accountability, communication and empowerment, are shared by both local and IT governance. However, information technology governance has some key differences to local governance systems. This emerges from two distinct causes; [...]